FAQ: Everything You Need to Know - Su Yum Foods
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Time to read 5 min
FAQ Table of Contents
1.🏢 ABOUT US 2.🌶️ OUR PRODUCTS 3.🌿 DIETARY INFORMATION & ALLERGENS 4.📦 ORDERING & SHIPPING 5.🔄 SUBSCRIBE & SAVE PROGRAM 6.🏪 MARKETS & AVAILABILITY 7.👩🍳 RECIPE BLOGS & PAIRING TIPS 8.🌟 MONTHLY PRODUCT SPOTLIGHT 9.🏆 SU YUM LOYALTY & REWARDS PROGRAM 10.🎁 SU YUM GIFT CARDS & GIFT OPTIONS 11.♻️ SUSTAINABILITY 12.💼 WHOLESALE/ DISTRIBUTION OPPORTUNITIES 13.📞 CONTACT & SUPPORT
1.🏢 ABOUT US
💫What is Su Yum Foods?
We're a family-owned artisanal hot sauce, rubs and marinade company specializing in authentic Surinamese-inspired flavors, combining traditional recipes with modern techniques.
💫 What makes your products special?
Our products stand out for several reasons:
Made with premium, fresh ingredients
Hot-filled for safety and freshness
Free from artificial additives
Based on authentic family recipes
Unique fusion of cultural influences
2.🌶️ OUR PRODUCTS
💫What products do you offer?
Each product is crafted with care using premium ingredients. Our artisanal line includes:
Hot sauces
Marinades
Rubs
💫How spicy are your sauces?
We offer a range of heat levels from mild to very hot. Each product label clearly indicates the heat level to help you choose.
3.🌿 DIETARY INFORMATION & ALLERGENS
💫Are your products vegan?
Yes! All Su Yum Foods products are 100% vegan.
💫What about gluten?
Most products are gluten-free, except our Authentic Marinade which contains soy sauce (contains wheat). Please check labels carefully.
4.📦 ORDERING & SHIPPING
💫How quickly do you process orders?
We fulfill orders within 3-4 business days from receipt. This is our processing time before carrier pickup.
💫Do you offer free shipping?
Yes! On orders of $30 or more for USA only
💫What about international shipping?
We ship internationally with:
Rates varying by destination
Additional customs fees may apply depending on the country’s jurisdiction
-
Import duties responsibility of recipient
5.🔄 SUBSCRIBE & SAVE PROGRAM
💫What are the subscription benefits?
Our program offers:
10% off every order
Free shipping
Flexible delivery frequencies (monthly, every 2 months, or every 3 months)
Easy pause, skip, or cancel anytime
Adjust quantities as needed
Manage everything online
💫 Can I change my subscription?
Yes! You have full control to:
Change delivery dates
Skip a delivery
Modify product quantities
Add or remove items
Update payment information
Change shipping address
💫Can I have multiple subscriptions?
Yes! You can:
Set up different frequencies for different products
Manage multiple subscriptions from one account
Have different delivery addresses
Customize each subscription separately
6.🏪 MARKETS & AVAILABILITY
💫How can I stay up to date with your market schedule?
We update ou market schedule monthly! You can:
Visit www.suyumfoods.com -> click "Monthly Events" in the menu bar
Follow us on social media for real-time updates
Sign up for our newsletter
💫Where can I find Su Yum Foods in person?
We're proud to be an active part of the Tampa Bay and St. Petersburg communities! You can find us at:
Regular farmers markets across Tampa Bay
Weekend markets in St. Petersburg
Local food festivals
Community events
Special celebrations
💫What payment methods do you accept at markets?
We make it easy to pay with:
Cash
Credit/debit cards
Tap to pay, Apple Pay and Google Pay
Cash App, Venmo, Zelle
💫Why do we participate in local markets?
Markets are the heart of our community connection! They allow us to:
Meet our customers face-to-face
Offer free product sampling
Share recipe ideas and usage tips
Build relationships with our local community
Get direct feedback on our products
7.👩🍳 RECIPE BLOGS & PAIRING TIPS
💫Where can I find recipes?
Access our recipes through our website:
Recipe blog at https://suyumfoods.com/pages/recipe-landing-page
Social media platforms
QR codes on packaging
💫What kind of recipes do you share?
Our recipe blog features:
Quick weeknight meals
Vegan/vegetarian dishes
Grilling & BBQ recipes
International cuisine
Sauce and marinade combinations
Seasonal recipe collections
💫How often are new recipes posted?
We post:
Monthly recipes
Seasonal/Holiday recipe guides
💫Can I submit my own recipes?
Yes! We love featuring customer creations:
Email us your recipe and photos
8.🌟 MONTHLY PRODUCT SPOTLIGHT
💫What is the Product Spotlight series?
Each month, we feature one of our products with:
Special promotional pricing of BOGO 50% OFF
New recipe featuring the spotlight product
Pairing tips
💫How can I stay updated on Product Spotlights?
Follow our spotlights through:
Social media announcements
Website updates
Market demonstrations
Email notifications
9.🏆 SU YUM LOYALTY & REWARDS PROGRAM
💫How do I sign up?
It's easy and free to join:
Visit www.suyumfoods.com
Click "Rewards Club" in the menu bar
Create your account
Start earning points immediately
💫What is the Su Yum Foods Rewards Program?
Our rewards program is designed to thank our loyal customers! When you join, you'll instantly receive:
10% off your first purchase
Points on every purchase
Special birthday rewards
Exclusive member-only offers
Early access to new products
💫How do I earn points?
Earn points in multiple ways:
Making purchases
Creating an account
Celebrating your birthday
Writing product reviews
Anniversary rewards
Plus, much more
💫What can I do with my points?
Points can be redeemed for:
Discount coupons on future purchases
Member-only deals
💫How do I check my points balance?
Simply log into your account on our website to:
View your current points balance
See available rewards
Track your progress
Redeem points
10.🎁 SU YUM GIFT CARDS & GIFT OPTIONS
💫Do you offer gift options?
We offer:
Digital gift cards
We offer product bundles made perfect for gifting
💫What denominations are available for gift cards?
Digital gift cards are available in:
• $25, $50, $75, $100
• Custom amounts also available
11.♻️ SUSTAINABILITY
💫How do you practice sustainability?
We're committed to:
Recyclable containers
Sustainable sourcing
Minimal waste practices
💫What recycling guidelines should customers follow?
Please:
Rinse bottles before recycling
Recycle glass bottles with regular glass recycling
Check local guidelines for label recycling
Reuse shipping materials when possible
12.💼 WHOLESALE/ DISTRIBUTION OPPORTUNITIES
💫How can I become a wholesale or distribution partner?
There are two ways to inquire about wholesale/distribution opportunities:
For direct inquiries, questions, or to request a product pricing brochure for either wholesale or distribution, please email us at info@suyumfoods.com
Visit our wholesale page to explore wholesale purchasing options through FAIRE: Wholesale Inquiry Form
💫What are your minimum order requirements?
Contact us for details about:
Minimum order quantities
Case pricing
Lead times
Payment terms
13.📞 CONTACT & SUPPORT
💫How can you reach us?
A: Connect with us through:
Website: www.suyumfoods.com
Social media: Facebook & Instagram @suyumfoods
Email: info@suyumfoods.com
💫How do I report a problem with my order?
Please contact us:
Within 48 hours of receipt
With order number
With photos if damaged
Through email or website contact form
💫How can media or influencers contact you?
For media inquiries:
Email info@suyumfoods.com
Include your platform/publication
Specify collaboration interest
Request press kit if needed
