Su Yum x Faire: Your FAQ Guide to Buying Wholesale
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Time to read 4 min
Everything You Need to Know About Ordering Su Yum Foods Wholesale via Faire!
If you're a retailer considering carrying Su Yum's all-natural hot sauces and marinades, this guide will answer your most important questions about ordering through Faire. Our goal is to make your wholesale journey simple, transparent, and exciting so you're confident placing your first order today.
The Ultimate FAQ for Buying Su Yum Foods Wholesale on the Faire Platform
1. What is Faire and Who Can Sign Up
💫What is Faire and why should I use it to order Su Yum products?
Faire is a trusted wholesale marketplace that connects brands like Su Yum with retail buyers worldwide. It offers perks like Net 60 Terms (if eligible), free returns on first orders, and up to 1 year of free shipping.
💫Who can sign up for a Faire account?
Any verified retail business brick-and-mortar or eCommerce can register for a buyer account on Faire. You do not need to be based in the United States. International retailers can order via Faire across multiple continents including:
North America (USA, Canada, Mexico)
Europe (UK, Netherlands, Germany, Belgium, France, etc.)
Australia and New Zealand
Select parts of Asia and Latin America (availability may vary)
To view all eligible countries, visit: https://www.faire.com/support/articles/360016111311
💫How do I sign up for a buyer account?
Visit our Faire Direct link: https://suyumfoods.faire.com. You'll be guided through creating an account. Faire will verify your business license, tax ID, or proof of business. Once approved, you can place your first order.https://suyumfoods.faire.com.
💫Accepted payment methods for placing orders?
Faire accepts all major credit/debit cards or bank transfers through Plaid and offers Net 60 terms for qualifying buyers.
2. New Retailers
💫What should new buyers expect when signing up on Faire?
You'll get access to Faire's first-year benefits including 1 year of free shipping, Net 60 payment terms (if eligible), and up to $100 off your first order. These perks are offered by Faire to encourage new relationships between retailers and brands
💫What happens after the first year of free shipping ends?
After the first year, shipping costs apply unless you subscribe to Faire Insider or continue ordering through Faire Direct with qualifying terms. Shipping rates are shown clearly at checkout based on order size and delivery location. You are only charged what Faire charges to print the label no markup by Su Yum Foods.
💫 Do I need to order a minimum amount?
No minimum on your first order
Reorders: $100 minimum on all reorders
3. Su Yum Product Packaging
💫How are Su Yum products sold wholesale?
Our hot sauces come in 5-oz glass bottles, and
Marinades in 14-oz glass bottles. Each case includes 12 bottles of one flavor.
4. U.S. Shipping & Processing
💫How long does it take to process and ship orders in the U.S.?
Orders are processed in 3–4 business days. Shipping times depend on the selected courier and your location, usually between 2–5 business days
5. International Buyers & Shipping
💫Can I order Su Yum products internationally?
Yes! Su Yum ships internationally through Faire. Common international regions include Canada, UK, Netherlands, Belgium, Germany, Australia, and more.
💫Are customs or duties included in international shipping?
International buyers are responsible for any customs fees, VAT, or import taxes upon delivery. Faire will notify you during checkout if these apply based on the country’s jurisdiction
💫How long does international shipping take?
Shipping times vary by country and courier, ranging from 5 to 14 business days after the 3–4 business day processing period.
6. What is Faire Direct?
💫What is Faire Direct and why use it?
As a valued retailer, we want you to have the best experience when stocking your shelves — and Faire Direct helps make that happen. Faire Direct is our personalized storefront: https://suyumfoods.faire.com. Ordering through this link helps you access our best terms and offers.
Faire Direct gives you everything you love about Faire (flexible payment terms, returns, shipping support) plus:
Exclusive deals or perks from the brand
A distraction-free, brand-specific shopping experience
Stronger support for the brand you're buying from
Better chance of getting VIP access to limited launches
It costs you nothing extra, and your order still goes through Faire's secure platform.https://suyumfoods.faire.com.
💫Can I keep using Faire Direct after the first year?
Yes! Faire Direct remains available and often includes continued free shipping perks or seasonal promotions. Bookmark our link for ongoing savings.
7. Returns, Issues & Customer Support
💫Who is responsible if there is a damaged or lost package or general support needs?
Faire handles customer service and shipping claims. If an item arrives damaged or is missing, contact Faire Support directly through your account. They will manage the issue and communicate with us if needed.
💫How can I reach Su Yum if I have a product-specific question?
You can message us directly via our Faire storefront. We typically respond within 1 business day.
8. Referrals & Loyalty
💫Can I refer other retailers to Faire and earn perks?
Yes! Buyers can refer other retailers through their Faire dashboard. If they sign up and place an order, you'll receive Faire credit toward your next purchase.
💫 Is there a loyalty reward for repeat Su Yum buyers?
Faire may offer loyalty incentives through Faire Insider or seasonal promotions. Su Yum occasionally runs bulk-order specials and exclusive offers.
Su Yum Foods is more than a business – it's a journey through the vibrant flavors of Suriname. Established in 2021, our mission has been to share the authentic taste of Surinamese cuisine with the world. As a family-owned enterprise, we take pride in crafting handcrafted gourmet specialty sauces and marinades using only the finest ingredients. Each product reflects our dedication to quality and authenticity, capturing the essence of Surinamese cooking in every bottle. With a commitment to flavor, tradition, and innovation, Su Yum Foods invites you to experience the rich culinary heritage of Suriname. Join us on a flavorful adventure and savor the taste of Su Yum – where every dish tells a story of tradition and passion.