FAQ: Everything You Need to Know - Su Yum Foods

Yes! All Su Yum Foods products are 100% vegan.

Most products are gluten-free, except our Authentic Marinade which contains soy sauce (contains wheat). Please check labels carefully.

We fulfill orders within 3-4 business days from receipt. This is our processing time before carrier pickup.

Yes! On orders of $30 or more for USA only

We ship internationally with:

• Rates varying by destination

• Additional customs fees may apply depending on the country’s jurisdiction

• Import duties responsibility of recipient 

   

Our program offers:

• 10% off every order

• Free shipping

• Flexible delivery frequencies (monthly, every 2 months, or every 3 months)

• Easy pause, skip, or cancel anytime

• Adjust quantities as needed

• Manage everything online

Yes! You have full control to:

 

• Change delivery dates

• Skip a delivery

• Modify product quantities

• Add or remove items

• Update payment information

• Change shipping address

Yes! You can:

 

• Set up different frequencies for different products

• Manage multiple subscriptions from one account

• Have different delivery addresses

• Customize each subscription separately

We update ou market schedule monthly! You can:

• Visit www.suyumfoods.com -> click "Monthly Events" in the menu bar

• Follow us on social media for real-time updates

• Sign up for our newsletter

We're proud to be an active part of the Tampa Bay and St. Petersburg communities! You can find us at:

• Regular farmers markets across Tampa Bay

• Weekend markets in St. Petersburg

• Local food festivals

• Community events

• Special celebrations

We make it easy to pay with:

• Cash

• Credit/debit cards

• Tap to pay, Apple Pay and Google Pay

• Cash App, Venmo, Zelle

Markets are the heart of our community connection! They allow us to:

• Meet our customers face-to-face

• Offer free product sampling

• Share recipe ideas and usage tips

• Build relationships with our local community

• Get direct feedback on our products

Access our recipes through our website:

• Recipe blog at https://suyumfoods.com/pages/recipe-landing-page

• Social media platforms

• QR codes on packaging

Our recipe blog features:

• Quick weeknight meals

• Vegan/vegetarian dishes

• Grilling & BBQ recipes

• International cuisine

• Sauce and marinade combinations

• Seasonal recipe collections

We post:

• Monthly recipes

• Seasonal/Holiday recipe guides

Yes! We love featuring customer creations:

• Email us your recipe and photos

Each month, we feature one of our products with:

• Special promotional pricing of BOGO 50% OFF

• New recipe featuring the spotlight product

• Pairing tips

Follow our spotlights through:

• Social media announcements

• Website updates

• Market demonstrations

• Email notifications

It's easy and free to join:

• Visit www.suyumfoods.com

• Click "Rewards Club" in the menu bar

• Create your account

• Start earning points immediately 

Our rewards program is designed to thank our loyal customers! When you join, you'll instantly receive:

• 10% off your first purchase

• Points on every purchase

• Special birthday rewards

• Exclusive member-only offers

• Early access to new products

Earn points in multiple ways:

• Making purchases

• Creating an account

• Celebrating your birthday

• Writing product reviews

• Anniversary rewards

• Plus, much more

Points can be redeemed for:

• Discount coupons on future purchases

• Member-only deals

Simply log into your account on our website to:

• View your current points balance

• See available rewards

• Track your progress

• Redeem points

We offer:

• Digital gift cards

• We offer product bundles made perfect for gifting

Digital gift cards are available in:

• $25, $50, $75, $100

• Custom amounts also available

We're committed to:

• Recyclable containers

• Sustainable sourcing

• Minimal waste practices

Please:

• Rinse bottles before recycling

• Recycle glass bottles with regular glass recycling

• Check local guidelines for label recycling

• Reuse shipping materials when possible

There are two ways to inquire about wholesale/distribution opportunities:

• For direct inquiries, questions, or to request a product pricing brochure for either wholesale or distribution, please email us at info@suyumfoods.com

• Visit our wholesale page to explore wholesale purchasing options through FAIRE: Wholesale Inquiry Form

Contact us for details about:

• Minimum order quantities

• Case pricing

• Lead times

• Payment terms